Policies

DISCLAIMER

1. All Tours / Services are subject to the Rules and Regulations of the Company, Government of India, Reserve Bank of India or such other rules & regulations as may be applicable.
2. If the accommodation is not available in the identified / specified hotel/s for particular Tour due to reasons beyond our control, we shall make our best efforts to shift the client/s to Hotel/s maintaining more or less the same standard. No complaint/s or claim shall be made by the client/s in this respect.
3. We reserve the right to cancel the tour before the date of departure. In such case we shall be liable to refund only the amount paid by the client/s without any interest.
4. Child with extra bed will be treated as an adult.
5. No other service/s will be provided which are not mentioned in the voucher/s issued by us.
6. Any amendment made after the booking shall be treated as booking cancelled and re-booked.
7. Rates are subject to change without any notice.
8. While all efforts are made to ensure availability / accuracy of the information through our communications or through our Booklet/s, Brochures etc., we accept no responsibility / liability for any errors or omissions.
9. Rate of Exchange will be applicable as per prevailing rate.

PRIVACY POLICY

This privacy policy sets out how ASHOKA HOLIDAYS PVT. LTD. uses and protects any information that you give when you use this website. We commit you that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may ask you to disclose some information in our Tour Registration Form (Will be emailed once you confirm the tour with us) which is necessary to arrange a hassle free and a safe holiday for you.

TERMS & CONDITIONS

Procedure:

• The Tour Registration form should be completed / signed & returned to us with a minimum deposit of 25% (Twenty five percent) of the total tour cost.
• The balance amount to be paid 45 days before the start of the tour. The booking shall be deemed to be valid only upon receipt of duly filled & signed Tour Registration Form and the Advance Deposit.
• No Interest shall be payable by us on any deposit, what so ever.

Our Liability:

• We are Travel Agents & Holiday Organizers only and act as Agents for clients on one hand & for operators of various facilities on the other hand in the best interest of the client/s.
• We do not own any Hotel, do not control or operate any Airline / Railways / any other services. Although we try our best to arrange and recommend the best services, yet we do not hold any responsibility for the performance of all / any of the services provided by service providers or for any dissatisfaction, delay, accidents, injuries, loss of life, property, document/s & baggage/s, flight/rail delays, reservations, transportation, insurance, cancellations, suspensions or any other eventuality / irregularity and also for any consequences arising out of natural calamities, strikes, breakdown of any facility, act of omission and commission.
• It is understood that the client/s shall not bring, make or raise any action, demand or claim in any respect whatsoever against us, our Employees or Directors or Partners or Proprietor.
• Any claim or complaint by the client/s must be notified in writing to the Office of the Company at Jaipur (Rajasthan) positively within 15 (fifteen) days from the end of the tour. No claim would be entertained under any circumstances thereafter.
• We do not carry any independent / additional liability to any client beyond the liability which is reimbursed to us by any hotel, airline, tour operator or other concerned agencies. Under all circumstances our liability shall be limited only to the amount received by us in this regard.
• In case of any claim / dispute the Courts at Jaipur (Rajasthan) – India only shall have the Jurisdiction.

REFUND AND CANCELLATION

Minimum cancellation change of INR 3500 per person would be deducted as communication charges. Apart from this cancellation charges as applied by the respective hotel / airlines and other service provides would be applicable.